This site uses cookies. To find out more, see our Cookies Policy

Head Receptionist in Coulsdon at Bespoke Hotels

Date Posted: 1/24/2019

Job Snapshot

Job Description

Head Receptionist
Coulsdon
£19,500 per annum

Who are we?

Set in 140 acres of landscaped parkland, it is the tranquillity of Coulsdon Manor that allows you to forget you are just 15 miles from the centre of London.  The estate boasts a wonderful collection of rare trees gathered from all over the world by the Byron family.

Originally built in 1850 the Coulsdon Manor has been tastefully restored to its former glory.  The beautiful country house retains many original features from the open fire place to the glass atrium giving a light and airy feel to the hotel. Coulsdon Manor offers all the charm you would expect from a country house making it an idyllic venue for your celebration. Take time out for yourself with a round of golf on the challenging 18 hole  par 70 golf course designed by Harry S Colt.

The Head Receptionist Role
We currently have an exciting opportunity to join the team as a Head receptionist.

The Head receptionist will be expected to take complete control and accountability for the day-to-day Font of house operations throughout the hotel to ensure that the highest level of service is offered to guests. Duties would range from but not limited to revenue management, sales ledger, training and active duty manager shifts. You would ensure the management of the departments are meeting the set criteria, through confirming that all employees consistently achieve service standards. You would control front desk financial matters and action any discrepancies.

Requirements for the Head Receptionist Role
You must be passionate, enthusiastic and organised to motivate and lead talented and professional teams to ensure they are consistently working to provide excellent service, polite and helpful to guests and colleagues at all times; whist being correctly uniformed. 

The ideal candidate will possess an excellent knowledge of front desk operations and be passionate about hospitality and have the ability to maintain a professional demeanour throughout the guests experience. This position requires at least 2 years experience within a hotel  environment in the position of front desk supervisor or similar.

You must have a clear vision of the levels of service that are expected, the experience to maintain consistency and the ability to achieve and improve our levels of guest satisfaction. You must demonstrate proven communication skills and the ability to multi task and seek creative solutions..

Benefits
In return, we will offer you a supportive workplace in a luxurious environment, competitive salary of £19,500 per annum and excellent training and development opportunities, discounted Bespoke hotel stays. This post requires the candidate to be flexible and dedicated to the hospitality profession.

If you feel you are suitable for our Head Receptionist position, please apply now.