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Receptionist in London at Bespoke Hotels

Date Posted: 1/8/2019

Job Snapshot

Job Description

London, SE1 3UN
Competitive Salary

The Bermondsey Square Hotel is located in the heart of ever evolving Bermondsey, with its thriving restaurant, bar and club scene, art galleries, design studios and boutique shops.

A short distance from the City, the Design Museum, Borough Market, The Shard, Tate Modern and Tower Bridge, our highly individual hotel is ideally located for easy access to some of London’s finest sights whilst staying in an engaging neighbourhood.

This 90-room boutique hotel is designed to meet the needs of discerning guests, from business travellers to foodies and fashionistas, to those simply looking to relax and enjoy the local attractions whilst staying in the comfort of stylish Bermondsey accommodation.

Job Overview:

We currently have an exciting opportunity to join the team as a Receptionist at Bermondsey Square Hotel.

Main responsibilities:

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate:

The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years experience in a similar position is essential.

Direct experience with hotel businesses is not required, though some knowledge of the industry would be beneficial, as would experience working with restaurants, bars, or events-based sites across both desktop and mobile. The ideal candidate would be both resourceful, efficient, and with an outstanding eye for detail.

Duties will include:

  • Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures. 
  • Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
  • Professionally and competently operates the telephone system in line with both operating and Company Standards.
  • Understanding the business and keeping up to date with hotel’s sales selling strategy and letting policy and promotions.


At Bespoke Hotels, our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.

As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.

More about us:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

If you feel you are suitable for our Receptionist position, please apply now.