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Concierge in Manchester at Bespoke Hotels

Date Posted: 11/21/2018

Job Snapshot

Job Description


Location: Manchester

Salary: Competitive

Job Overview:

We currently have an exciting opportunity to join the team as a Concierge at Hotel Gotham.

Main responsibilities of the Concierge:

Reporting to the Head Concierge you will be responsible for guest satisfaction, assisting with guest queries regarding the Hotel services and the local area.

Requirements of the Concierge:

The ideal candidate would have excellent knowledge of the local area along with a great attention to detail. The ability to multi-task and outstanding customer service skills are crucial.

Direct experience with hotel businesses is not required, though some knowledge of the industry would be beneficial, as would experience working with restaurants, bars, or events-based sites across both desktop and mobile. The ideal candidate would be both resourceful, efficient, and with an outstanding eye for detail.

Duties of the Concierge will include:

  • Assisting with guest queries
  • Act as the first point of contact for all guests
  • Book transport for guests
  • Proving excellent customer service to all guest
  • Parking Guest’s Cars
  • Driving Bentley for VIPs to and from their destinations

Benefits of becoming the Concierge:

At Bespoke Hotels, our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.

As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.

More about us:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

If you feel you meet the above criteria of this Concierge role then please apply now!


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